Process

We gather information from a combination of highly respected, no-cost, online user-review websites, blogs, social networks and business-rating services to measure customer satisfaction.

Star ratings from the websites, the number of user reviews, scores from other business-rating services and accolades found through our research establish the basis for our ratings. This annual audit provides data for a review process to evaluate and rate its findings. Based on the results of this review and internal guidelines we assign our own rating to act as a representation of the data we have accrued.

By combining all online information into one score, consumers and businesses receive a fairer overview of customer feedback without having to spend hours locating all the information. Talk Awards takes the worry and work out of finding the top consumer-rated businesses across the country.